We are committed to your privacy. We recognize that when you provide us with information about yourself that you trust us to act in a responsible manner with that information, and we’re committed to making sure we earn that trust.
We process the personal information we obtain on our servers in the USA.
How Your Information is Used
Information collected from using our sites online can generally be categorized as non-personal information. Non-personal information is information that cannot by itself be traced back to a specific individual. We use this information in our google analytics to track where our viewers come from, as well as general ages and interests.
Submitting an Inquiry or Booking with Us
When submitting an inquiry we will ask for your personal information such as name, email, and address. This information is used to correspond with you about your inquiry.
When you book a home with us, we will ask you for your personal information that includes your name, address, telephone, and email. We also ask for a copy of your government issued ID. This information is kept on a third party server.
We request this information for identification purposes, to communicate with you regarding your account, and to facilitate the functioning of certain services. We may keep this information indefinitely.
We will use this information as follows:
Name: Identifies who you are.
Address and Telephone: Are only used in the event of an emergency prior to or during your stay.
Email: for correspondence prior to your booking and for correspondence after your booking. We occasionally send out a newsletter that you have the opportunity to opt out from.
ID: this information is kept on the third party server and is used to verify that the booking guest is actually the person who is staying in the home. This protects both the CC holder and ourselves from fraudulent transactions.
Name of all adult individuals staying in the home: This information is used in our arrival guide and is used by security and HOA of the home. This identifies those who are staying in the property.
Credit Card Information
When you pay us directly thru our website your information is kept on the server of our credit card company. This information is encrypted by them. They do pass on the type of CC used and the cardholder’s name to us.
Information Collected With Cookies
If your browser is set to reject cookies, or if your browser notifies you that you are about to receive a cookie and you reject it, then your use of the websites may not be as efficient or as enjoyable as it would be if the cookie were enabled.
The information that we collect with cookies allows us to improve our marketing and promotional efforts, to statistically analyze or website usage, and to improve our content to better meet the needs of our visitors.
We will not share, rent, sell or otherwise disclose any of the personally identifiable information that we collect about you, except when we have your permission or in any of the following situations:
We disclose information that we collect about you to our management company, HOA, and security for the HOA who perform services for us in order to provide certain services or to complete or confirm a transaction that you conduct with us.
We may be legally obligated to preserve or disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity on our websites or to respond to a subpoena, court order or other legal processes.
If you use our website outside of the United States, information that we collect about you will be transferred to servers inside the United States and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area. By allowing us to collect information about you, you consent to such transfer and processing of your data.
To help protect the privacy of data you transmit through our website, where personally identifiable information is requested,
We use technology designed to encrypt the information that you input before it is sent to us.
We take steps to protect the user data we collect against unauthorized access.
However, you should keep in mind that our websites are run on software, hardware, and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control.
Policies of Third Party
Data Protection Statement for European Union Users
We collect and store minimal non-identifying statistical usage data where essential to provide third-party embedded content as a service.
We collect personal information related to billing and to staying in a property from our booking customers.
Provide, test, promote, and improve the services
Gather usage statistics of services
Provide third-party embeds
Process client billing
We use embedded third-party content on our website. Third-party embeds may in some cases collect personal data and cause it to be stored. The use of personal data by embedded content providers is not covered by this statement, but by the privacy policies of those third-party services.
People who interact with our third-party embed on our sites may have the following information collected:
Billing information & history
Government issued ID
We are hosted in the United States. By using our services, you authorize us to transfer, store, and use your information in the United States.
We retain personal information from those who inquire but do not book with us, for up to six months after the time of interaction with the particular inquiry.
We retain booking customer data for the lifetime of your account. If you would like us to delete your client information, you may request it.